Q. How do I measure my dog?
A. COLLARS: Measure your dog’s neck with a cloth tape. You cannot size collars based on a weight measurement. HARNESSES: Measure the circumference of the dog’s chest/girth right behind the front legs. APPAREL: Measure your dog from their neck to the beginning of their tail. Refer to our Sizing Chart for additional information here.
Q. Do the cat collars have a breakaway clasp?
A. Yes, all of our cat collars feature a breakaway clasp for safety.
Q. What are the ingredients in the Up Country treats?
A. Our treats are made with 100% all natural, American raised, dehydrated chicken, and no preservatives or additives.
Q. Does your guarantee cover dog or cat scratches and/or chewing?
A. No, we guarantee all our products for defects in the hardware and other materials. Scratching or chewing through fabric is not part of normal wear or a product defect.
Q. Is it ok to tie-out my dog or put them in a crate unsupervised while wearing their collar and/or lead?
A. No, we do not recommend either as no product can fully guarantee against all possible scenarios. And dogs can be masterful at getting into trouble. For example, an unattended dog in a crate with a collar could get it caught on the wireframe, which might injure the dog, the collar, and/or the crate.
Q. Can I use a promo code towards past orders?
A. No, unfortunately promotions are only available at the time and day of the sale.
Q. What forms of payment do you accept online?
A. We accept the following methods of payment. International payment is determined upon checkout.
American Express
Discover Card
Up County Gift Cards
MasterCard
PayPal
Visa
Venmo
Q. When will my payment appear on my card?
A. If you used a credit card or third-party payment provider, an initial authorization hold for the amount will be placed on your card, but no funds are taken until your items are shipped. This includes multiple shipments of the same order. In such cases, the charges will be broken down and posted according to when they shipped.
Q. What happens if I misplace my Gift Card code?
A. Unfortunately, we cannot reissue gift cards due to fraud concerns. We can assist with recovery only if the original issuer contacts us and provides us with proof of purchase.
Q. Do I need to create an account before I place an order?
A. No, you can check out as a guest. An account can always be created at the end of the order too if you change your mind.
Q. Can I return sale items?
A. No, all sale items ending in .99 are final sale and non-returnable.